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RTM 403: Evaluation Research in Recreation and Human Services Introduction to Oviatt Library

Professor Hui (Jimmy) Xie

RTM403: This course teaches students how to conduct evaluation research in the field of recreation and tourism. The majority of students have a focus on event planning, while the others focus on tourism, recreation or hospitality. Students are required to design and conduct an evaluation project and write a report based on their finding. They may need to find the following information from literature: instruments that measure what they want to evaluate (e.g., consumer satisfaction, learning outcome, need and preference), relevant theories, research design information.

Please identify if the Library owns the following: 

  •  Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring customer perceptions of service quality.  (Librarian's tip- the information given here only  identifies the author and title of the article.  If you use the Articles tab on Library homepage, you may or may not retrieve the article but you will find related full text articles which cite the Parasuraman's article Servqual a multiple-item scale. Identify what the journal's name from the cited reference and then use the Journal tab (type in name of journal ) to see if we have a database which has the full text for the journal in 1988.)


  • demonstrate to students how to find books or journal/magazine articles using keywords, such as event planning, learning outcome, customer satisfaction.


The Goals doing Library research at Oviatt Library are:

  • Become familiar with the Library homepage at http://library.csun.edu
  • How to find a book, a  periodical, a video in our catalog (features in the catalog-help with citing, emailing records, Map it, RESERVES),
  • How to find  articles on a sample topics.  Starting point is 
  • Find Articles By Subject Recreation Tourism Management
  •  Point out Simple Search (search up to 10 databases at a time and store records on your own Simple Search electronic shelf) and SOME of the  native interfaces, e.g. (ABI Inform Proquest), Science Direct (Elsevier),  AND/OR General Onefile (Thomson-Gale AND Google Scholar.  Learn how to link Google Scholar to our Find Text menu.)
      Find Text
        Find Text helps identify if CSUN subscribes  -  example for the article "SERVQUAL: A multiple-item scale for measuring customer perceptions of service quality"

Find text for article SERVQUAL

Citation Formatting Tools

Citation managers are software that keep track of your sources and automatically format your citations in a variety of styles.

  • EndNote Web - free to CSUN students, staff, and faculty; integrates with MS Word and any browser; can export references directly from many databases
  • Zotero - free to anyone; integrates with MS Word and/or Google Docs; must be installed on your own computer 

Scholarly Journals (Peer-reviewed/Referreed)

American Journal of Philology cover
  • Authors are authorities in their fields.
  • Authors cite their sources in endnotes, footnotes, or bibliographies.
  • Individual issues have little or no advertising.
  • Articles must go through a peer-review or refereed process.
  • Articles are usually reports on scholarly research.
  • Illustrations usually take the form of charts and graphs.
  • Articles use jargon of the discipline.