- After clicking the link to the database link, you do not see
the login screen with "Access
to Restricted Resources"
at the top.
- You may be 'behind' a firewall. This is common for people
trying to access the Library from their workplace, but can also be due
to hardware or software firewalls installed at home. If you do not get
the 'Oviatt Library Access to Restricted Resources' screen you are probably
being blocked by a firewall of some kind. You'll need to allow access to
port 2048 in order to use the Library's proxy server.
- You see the login
screen, but after entering your CSUN User ID and password, you do not
get access to the database. Possible reasons are:
-
- You have made an error entering your CSUN User ID and password. This
is the same ID you use to login to the Portal or WebMail. Do not use
your student ID number or barcode. To obtain your CSUN User ID, or reset
your password, please go to the
Campus Portal and select the
appropriate link.
- Your Library account has expired. If you haven't used your Library barcode
in a long time and you are still a current student, faculty or staff member,
you'll need to come to the Oviatt Library circulation desk and get your
Library account renewed. To check the status of your Library account yourself
go to
http://suncat.csun.edu/patroninfo.html.
- The Library system cannot verify your account. If you are a current
student, faculty or staff member, this generally means we have not yet
received information regarding your current status. Please submit a
Login to Library Resources Problem Report.
- You gain access to the restricted resource, but it does not appear to be
functioning properly, or the links don't work.
- Make
sure you have 'cookies' enabled. Many of our databases use 'cookies' to manage
your search session. Pop-up blockers can disable links used in the
databases, so turn any pop-up blocker in your browser off.
If you've tried these suggestions and still are having troubles, please submit
a Login to Library
Resources Problem Report.
