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"Find Text": Frequently Asked Questions

  1. What is Find Text?
  2. How do I access Find Text?
  3. Who can use Find Text?
  4. Why is the full text not always available?
  5. Why is there sometimes more than one option for full text?
  6. Why do the options in the Find Text menu vary?
  7. What does "request document via Interlibrary Loan" mean?
  8. What does "use citation linker" mean?
  9. What does "save citation information" mean?
  10. Why don't I see any Find Text buttons?
  11. When I click on the link to the full text, I only get to the journal's home page or the table of contents. Why?
  12. Once I am in the database that is supposed to have the full text, when I click to get it, the article isn't there. What should I do?
  13. What do I do when I get a "bad URL", an "Error 404", or some other "not found" message?
  14. Why are there multiple windows?
  15. Does Find Text work with Pop-Up Zapper or a similar pop-up window disabling program?
  16. Where can I get more help?

1. What is Find Text?

Find Text menu

  • Find Text is a service called SFX by Ex Libris Inc which provides direct links from library databases to related online services, such as full-text and catalog holdings information, if available.
  • After searching one of the Library's Find Text-enabled databases, clicking the Find Text button Find Text button next to a citation produces a menu which may link to one or more of the following:
    • full text of the article
    • table of contents of the journal, which links to the full text
    • database home page, which must be searched to retrieve the full text
    • CSUN Library Catalog
    • The catalog of the CSU libraries
    • Interlibrary Loan
  • Not all options will appear at all times in the Find Text menu. Find Text listings are determined by the information available in the record you started with as well as by whether or not a database is Find Text-enabled.
  • There's more information about Find Text on the SFX web site: http://www.sfxit.com/

2. How do I access Find Text?

  • Some of the Library's databases are linked to the Find Text service. 
  • When you find a record in one of these databases, click on the Find Text button Find Text button. This will open a new window with a menu of service options. 

3. Who can use Find Text?

  • Current CSUN faculty, staff, and students may use Find Text, both on- and off-campus. 
  • When you click on the Find Text button from off-campus, you may be prompted to log in using your CSUN User ID and password. (See Accessing Library Resources from Off-Campus for more information).

4. Why is the full text not always available?

If the option to link to full text is not on the Find Text menu:

  • The Library does not have access to the full text for that particular title.
  • The full text might be available in print in the Library. Click on the CSU Northridge Catalog link.
  • If the full text is not available at all, you may request the item via Interlibrary Loan.

5. Why is there sometimes more than one option for full text?

Occasionally the same journal is available in more than one database. 

6. Why do the options in the Find Text menu vary?

When you click on the Find Text button Find Text button, the system displays only those services which are available for that particular citation.  Therefore, different citations will have different Find Text menus.

7. What does "request document via Interlibrary Loan" mean?

CSUN does not have that particular article either online or in print. Therefore, you may request that the Library obtain a copy of the article for you from another library.

8.What does "use citation linker" mean?

Click this link to change some of the citation information (such as volume number, issue number, or page number) if you believe that the displayed citation information is incorrect. Once you modify the citation information, resubmit your search and Find Text tries to locate the new citation.

9. What does "save citation information" mean?

Click this link if you want to create a link to this article on a website or in WebCT. The Capture Citation page that opens:

  • Generates a citation for the article (in the citation style you select) which can be displayed on your web page.
  • Displays a URL to use to link to the article.

    Using this URL ensures that CSUN users can access the full text of the article whether they are on- or off-campus. However, it does not link directly to the full-text of the article; instead, it takes you to the Find Text page for the article which links to the full text.

10. Why don't I see any Find Text buttons?

  • The most likely cause is that you have JavaScript disabled in your browser. If it's turned off, the buttons will not appear. Re-enable JavaScript and everything should be fine. 
  • Not all databases have the capability to use Find Text. 

11. When I click on the link to the full text, I only get to the journal's home page or the table of contents. Why?

Sometimes Find Text can only take you to the journal's table of contents or a database home page. From there, you will have to browse the table of contents to locate the issue and article you need; or, search the database to retrieve the full text.

12. Once I am in the database that is supposed to have the full text, when I click to get it, the article isn't there. What should I do?

  • Check to see if another database listed on the Find Text menu does have the full text.
  • Try searching the article title keywords within the database that you were linked to from the Find Text menu.
  • Ask a Librarian for help.

13. What do I do when I get a "bad URL," an "Error 404," or some other "not found" message?

  • Find Text is a work in progress. Links are generated "on-the-fly" based on our best knowledge of how to link to the resources in question. Sometimes the links may be wrong, or they may be out-of-date because a publisher has made changes to its site. 
  • Please let us know by using the FindText Error Reporting form.

14. Why are there multiple windows?

  • When you click on an option within an Find Text menu, a new window is always generated. 
  • To return to the original database you were searching, close the Find Text menu and any additional database windows.

15. Does Find Text work with Pop-Up Zapper or a similar pop-up window disabling program?

No, you must turn them off in order to use Find Text.

16. Where can I get more help?

Ask a Librarian


Revised: January 25, 2008 by D. Skaggs; February 3, 2004 by K. Dabbour and J. Wakimoto.