| Years | Number of Replies | |
|---|---|---|
| 1994/1995 | 44 | Beginning of electronic reference on telnet |
| 1995/1996 | 147 | Telnet service with more databases |
| 1996/1997 | 64 | Telnet service |
| 1997/1998 | 446 | Web form:simple mailto: |
| 1998/1999 | 778 | Start of Distance Education |
| 1999/ 2000 | 1177 | Link to Ask a Librarian web form placed on all library webpages |
| Jan. 2001-December 31, 2001 | 1442 | Link to Ask a Librarian web form placed put on Homepage and in banner at top 9/2001 Ask a librarian form revised October 2001 to emphasize database research EZ proxy introduced Summer 2001 |
| 2002 | 1897 (1630 + 267 completed chat sessions) | webmail and telnet logs chat reference introduced Spring 2002 staffed 3-5 pm Mon-Friday staffed with CSUN librarians Fall 2002 staffed by 24/7 Academic service;CSUN librarians staff 4-5 pm Monday -Friday |
| 2003 | 1882 (1436 was email ref plus 446 chat sessions) | Email ref plus chat service
Spring 2003 staffed 24/7 by academic and MCLS librarians; CSUN librarians staff 4-5 pm Monday-Fridays |
| 2004 (Jan-Dec. 2004) | 2513 (1675 email ref + 753 chat sessions + 85 SFX errors) | Email ref plus chat service Staffed by 24/7 by academic and MCLS librarians; CSUN librarians staff 4-5 pm Monday-Fridays statistics reports sessions that were started by using the CSUN website presumably picking up our CSUN patron use. This is not a report of patrons from other libraries who were helped by CSUN librarians during their 4-5pm weekday shift. Starting with September 2004 SFX error reports were counted into the email reference statistics) |
| 2005 (Jan-May 2005) | 966 (611 email ref + 262 chat sessions + 93 SFX error inquiries) | Email ref now includes responses to SFX error reports plus chat service Staffed by 24/7 by academic and MCLS librarians; CSUN librarians staff 4-5 pm Monday-Fridays statistics reports sessions that were started by using the CSUN website presumably picking up our CSUN patron use. This is not a report of patrons from other libraries who were helped by CSUN librarians during their 4-5 pm weekday shift. |
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