Welcome to the University Library Audio Tour! This tour is designed to help you familiarize yourself with the different stations found throughout the Library. Learn more about each station by finding its corresponding section below, listen to the description, view the transcript, find its location, or tap 'More Information' to go to that section's corresponding Library page. Feel free to take our questionnaire at the end of the tour! Have fun exploring!
Disclaimer: Due to the COVID19 pandemic our services are fluctuating and access to some library resources maybe limited. Check the Library’s website library.csun.edu for the most up to date information.
Welcome to the University Library Audio Tour. We will be highlighting services and resources that are available to current CSUN students.
Disclaimer: Due to the COVID19 pandemic our services are fluctuating and access to some of the Library resources may be limited. Check the Library’s website library.csun.edu for the most up to date information.
The first stop is the Guest Services Desk where you can check out most books. Undergraduate and graduate students may check out an unlimited amount of books and items from the main collection. The loan period for most items is 16 weeks for current CSUN students. Each item can be renewed once. A current CSUN I.D. card serves as the Library card for all CSUN students, faculty and staff members.
The Guest Services Desk is also where you pick up books after requesting them through the Library’s Automated Storage and Retrieval System, also known as the ASRS. Once a book is requested through OneSearch, it will be ready for pickup within 10 minutes right at this desk. Finally, the Guest Services Desk hosts the Library’s Lost and Found and cash services, where you can pay a fine.
To the north of this desk, near the elevators, is the Library's wayfinder. This directory can assist you in locating Library departments or specific locations within the building, and maps out routes, in real time, throughout all floors of the Library. Using touch screen technology, this directory can also assist you in locating Library employees.
Community members may check out books as members of the Friends of the Library. Ask at the Guest Services Desk for information about how to join.
Up next stop number 2 – the ASRS
For more information about general policies view the Guest Services Borrow and Renew website.
Stop number 2 - the ASRS. The Automated Storage and Retrieval System, also known as the ASRS, is a book storage system made up of more than 13,000 steel bins, housed on a rack structure that occupies an 8,000 square-foot room reaching 40-feet. The Library’s collection contains more than 1.4 million items and the ASRS stores approximately half of this collection. Books and items that are stored in the ASRS can easily be requested through OneSearch. Make sure to sign into OneSearch to get the option to request the book. Once an item is requested the automatic crane, or “robotic arm,” moves down the aisle where the book is housed. The bin with the requested book is located and retrieved by the robotic arm and delivered to an area where Guest Services employees can access the book. Then you can pick up the book at Guest Services. The process of requesting and receiving a book from the ASRS usually takes less than 10 minutes.
The ASRS is a very reliable and resilient system. During the 1994 earthquake, almost all of the books housed on the open shelves fell onto the floor. Many of the books had been damaged or ruined due to the severity of the earthquake. However, no books or bins located in the ASRS were damaged during the earthquake. In addition to assisting the Library in managing approximately half of our collection, the ASRS also allows us to free up space for students to study.
Now head to stop number 3 – Library Technology Services
3Library Tech Services
Stop number 3 - Library Technology Services. If you’re looking to borrow laptops or tablets, visit the Library Technology Services desk, also known as LTS, and bring your current CSUN ID. These devices can be checked out for use within or outside the Library. Mobile hotspots, graphing calculators, headphones, chargers, and more are also available for check out. If you have any questions about software, printing, scanning, or copying they can be asked here.
If you turn around, you will find access to both PC and Mac desktop computers. Students can use any of these computers to print or print wirelessly from your own device. A limited amount of print funds are given to students each semester. If you run out of print funds, add money at Account Stations located near the printers. Printing costs vary, whether it’s black and white or color printing, view the chart next to the printers for the cost per sheet, in addition to double or single sided documents. These printers, print only in black and white while the color printer is located in the west wing.
Community members may also request access to a Library computer at the LTS desk and also can print for a fee. Ask the LTS desk for information about community member computer usage.
The Information Technology help desk is located next to LTS, and students can get help with their CSUN portal, user ID, passwords, and email. You may also get more information on the CSUN wireless network, device security, free CSUN software download, and more.
Follow the pathway to stop number 4 – The Learning Commons
Visit LTS website for more specifics about their services.
Stop 4 - The Learning Commons. The Learning Commons extends through the 1st floor of the Library and offers students comfortable seating for individual reading and group collaboration. Feel free to move furniture around to meet your individual or group study needs. The seating near the north windows is a popular space for those who wish to read or work by natural light.
There are also many places for charging your personal devices through the Learning Commons. The tall, counter-height tables located in the center of the Learning Commons and in the Library lobby provide you with a place to charge and work. There are also smaller tables in the center of the Learning Commons that are wired as well. Further to the west of the Learning Commons, there are numerous additional charging stations. It’s common for students to come in the Library between classes to charge and use their devices in these areas of the Library.
The Learning Commons is also equipped with charging lockers that are located in the center of the floor, along the pillars. You can easily and safely secure your devices while they're charging.
Finally, across from and adjacent to the Reference Desk, the Learning Commons makes available a Best Sellers book section with popular titles and a collection of reference resources that are available for browsing. In addition to this print reference collection, the Library offers an electronic reference collection which you can find using OneSearch.
Keep going to stop number 5 – The Reference Desk
View the Learning Commons website for a list of all the resources.
Stop 5 - The Reference Desk. Do you need help finding information for your research project? Visit the librarians at the Reference Desk for one-on-one help and learn about the variety of resources, databases, collections, media and more the Library has to offer. The Reference Desk and ‘Ask a Librarian’ services are available for student support almost every hour the Library is open. Last year our librarians answered more than 9,000 questions at the Reference Desk! Reference librarians assist students find information, select sources for research, design search strategies, and navigate a wide array of electronic and print resources. They also help with evaluating and citing information. Most consultations take between 5 and 10 minutes. You can also make an appointment for lengthier in-depth consultations with a Librarian Subject Specialist. No question is too big or small and the librarians are here to help you.
If you can’t make it in-person, there are other ways to get help from a librarian including emailing, texting, or by chat. Use the Ask Us widget for a list of frequently asked questions. For any questions not easily answered by the FAQs, you will have the option to email. The Library offers free text messaging reference services [standard message rates apply]. Store the number in your contacts and text anytime you have a question. Service hours for text messaging are Monday through Friday 10am to 5pm. You can also access 24/7 our Online Virtual Reference Chat Room Service and have questions answered in real-time by reference librarians. All these features are available on the Library’s website under ‘Ask A Librarian’.
Now let’s move along to stop number 6 – Study Rooms
Go to 'Ask A Librarian' for links to all the different ways to get help.
Stop 6 - Study Rooms. The Learning Commons has 11 group study rooms. The study rooms behind the glass, LC4 through LC11, on the first floor are available on a first come first served basis. LC 1, 2 and 3 are media scape tables and can be reserved online ahead of time. Each of these three tables has a 42” screen with an HDMI cable. Students can display the desktop of their laptop, tablet, and/or phone onto the screen for collaborative group work. The Library Technology Services desk offers 3 hour checkouts of HDMI adapters for various devices.
There are more group study rooms on the upper floors and can be booked and reserved online. Available online are photos of each room, a room description (including number of seats) and location. There is a minimum occupancy for group study rooms of two students. Check out the Library’s website for all the general study room policies.
Do you need dry-erase markers? Guest Services has white board marker sets available for checkout at the front desk. The set contains 4 markers, an eraser and cleaning solution. They are available for 2 hour checkouts to students, staff, and faculty.
Now enter the west wing to find stop number 7 – the Creative Media Studio
Here is the link to Reserve a Study Room.
7Creative Media Studio
Stop 7 - The Creative Media Studio. The Creative Media Studio, also known as CMS, is a space for multimedia design and production. Students can access all the needed equipment, software, and support to create videos, digital audio recordings, 3D prints, and multimedia projects at no cost.
The CMS offers a variety of multimedia equipment for checkout. This includes cameras, lighting and audio equipment, black and green screens, and more. Inside the CMS you can find a soundproof audio recording studio with professional microphones and audio interface. Check out their website to reserve this popular studio for up to 3 hours a day. Outside the CMS are powerful PC and Mac computers loaded with industry grade software for media creation, editing, 3D modeling, and more.
Another popular and exciting feature the CMS offers is its 3D printing services. Students can use the 3D printers to create prototypes, 3D model objects, or personal trinkets.
Go to their website to reserve CMS computers, audio recording studio, see the extensive list of software and hardware, and learn more about their services. Check back often as new services and technologies are always being added to the space!
[Next is] Stop 8 - Interlibrary Loan
Visit the CMS website for a list of all the items you can check out.
Stop 8 - Interlibrary Loan and CSU+ Services. Interlibrary Loan is a service that locates articles and books that are not available in the Library. Once you submit a request for a book or article, Interlibrary Loan will locate the item and request it from another library (if available). There is no charge for obtaining materials within the CSUN Interlibrary Loan “network” [This includes the other 22-campus CSU system, a host of reciprocal libraries and consortia]. Once an item is available for use, you will be notified by email and you can pick up your items at the Guest Services Desk. The average time required to receive routine item can vary between 5 and 10 working days. Time depends on availability of the item, locating the lending library, and speed of delivery. CSU+ is very similar to Interlibrary Loan: the difference is this is a service that obtains loanable materials only available from other California State Universities and the average time to receive it is 2-3 days.
Course Reserves. Some of the most in-demand books, ebooks, and material in the Library are the ones available through Course Reserve. These are mainly required or recommended course materials selected by an instructor for students to use through the Library.
Course Reserve materials include electronic files, Library-owned materials, including textbooks and media, and instructor supplied materials. When you get the syllabus for a class or look up the required text through Campus Store or Portal, try checking the Library's website (OneSearch) to see if the material is freely available through Course Reserves.
This area is located in Reserves, Periodicals, and Microfilm (RPM) on the Fourth Floor, East Wing of the Library. The staff at RPM are the bridge between instructors and students to obtain course material, preferably electronically, and play an active role in obtaining as much material to meet student needs. If you have any questions or need any help making a document accessible, feel free to email RPM directly. Check out the links for the email address and a link to browse items on reserve by Course name/number or Instructor's name.