Overview | Information Competence Outcomes | Objectives for Library Collections | Objectives for Library Services | Assessment Reports and Publications | Annual Reports to Campus | Library Assessment Plan
Overview
In support of the Oviatt Library's Educational Mission, the Library is an active participant in Academic Assessment at CSUN. Furthermore, Information Competence has been identified as one of the Intellectual and Practical Skills that are part of the University's Fundamental Learning Competencies, and is also a General Education requirement. Therefore, in recognition of the Library's unique role as both a provider of information resources and services, as well a provider of instruction, the library faculty identified three areas for outcomes assessment: Information Competence Outcomes, Objectives for Library Collections, and Objectives for Library Services.
Student Information Competence Outcomes
The following skills are based on the Information Literacy Competency Standards for Higher Education (Association of College and Research Libraries, 2000), which are the basis of our Information Competence Program and Reference and Instructional Services:
Students will be able to:
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Determine the nature and extent of the information needed, for example:
- Identify keywords or subject terms that describe the information need;
- Differentiate between popular vs. scholarly, specific vs. background, and primary vs. secondary sources of information;
- Define or modify the information need to achieve a manageable focus.
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Access needed information effectively and efficiently, for example:
- Recognize the type of information source needed;
- Construct a search strategy using appropriate commands and keyword or subject terms for the information retrieval system, including Boolean logic, truncation, and limiters;
- Recognize when search strategies have to be refined;
- Retrieve information online or in person using a variety of methods, such as:
- Evaluate information and its sources critically and incorporate selected information into his or her knowledge base and value system.
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Individually or as a member of a group, use information effectively to accomplish a specific purpose, for example:
- Develop a product or performance to communicate the results of research (annotated bibliography, research paper, class presentation, portfolio, etc.)
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Demonstrate understanding of the many economic, legal, and social issues surrounding the use of information, and access and use information ethically and legally, for example:
- Recognize plagiarism;
- Recognize the need for and how to authenticate into the library's online resources;
- Cite sources using a consistent documentation style.
Objectives for Library Collections
The Oviatt Library . . .
- Collects and provides access to a variety of primary and secondary print, manuscript, media, and electronic resources to support the curricular information needs of students and faculty.
- Collects and provides access to a variety of primary and secondary print, manuscript, media, and electronic resources to support the research needs of students and faculty.
- Actively engages in outreach to collaborate with faculty on the development of library collections to support curricular and research needs.
Objectives for Library Services
The Oviatt Library . . .
- Provides courteous, capable, and responsive service that demonstrates professionalism and pride in our work.
- Creates a physical environment conducive to study and research.
- Provides open hours that takes into consideration both the schedules of our students and faculty and the realities of budgetary constraints.
- Provides skillful and engaging individualized point-of-use instruction, both in-person and virtual, that helps students develop their information competence skills.
- Actively engages in outreach to collaborate with faculty to develop assignments and instructional experiences that develop students' information competence skills.
- Provides skillful and engaging classroom instruction, which helps students develop their information competence skills.
- Facilitates searches for needed information by maintaining the efficient organization of and timely access to the Library's print and manuscript collections, including course reserves.
- Facilitates searches for needed information by maintaining the efficient organization of and timely access to electronic resources via its Web pages, including course reserves.
- Facilitates use of audio/video resources by maintaining the efficient organization of and timely access to media resources, including collections, equipment, and the University Video Network.
- Facilitates effective use of information by providing equipment (i.e., computers, printers, copiers, etc) and software to extract needed information from either online or print formats.
- Provides timely access to resources of other libraries via inter-library loan and/or document delivery, as appropriate, to supplement Library collections.
Assessment Reports and Publications
Information Competence | Library Collections | Library Services
Information Competence Assessment Reports
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Simplifying Assessment Project, 2010-present
- Working with sections of Journalism 372: Media and Diversity, which is an upper division General Education course that is both Writing Intensive (WI) and Information Competence (IC) certified, to enage in direct, authentic I.C. assessment of student writing assignments. As a member of the "Simplifying Assessment" subcommittee of the Academic Assessment Liaison Committee (AALC), the Library's Assessment Coordinator has been working with the Office of Assessment and Institutional Research to create an online repository of rubrics and student work for assessment purposes and experimenting with using the course Moodle for Professor Bobbie Eisenstock's J372 sections to collect student work, research journals, and library instruction experience surveys. This pilot project, if successful, may serve as a model for other library faculty who wish to engage in authentic assessment of student information competency through this methodology.
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University 100: The Freshman Seminar
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The Library provides a weeklong instruction program for University 100 that utilizes a Web-based pretest/posttest of information competence skills that is completed prior to and after "Library Week."
- 2012 Study: UNIV 100 Report: Comparison of Pretest/Posttest Results from 2005 and 2008
- 2009 AALC Retreat Presentation on IC assessment of U100
- Freshman IC at CSUN: a Status Report, 2008
- Fall 2008 U100 Self-Rating of Library Research Skills
- Fall 2007 Library Week Pretest Posttest Results
- Fall 2005 Pretest/Posttest results
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The Library provides a weeklong instruction program for University 100 that utilizes a Web-based pretest/posttest of information competence skills that is completed prior to and after "Library Week."
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Survey of CSUN Students' Information Literacy Skills, Spring 2004
- One of the objectives of the Oviatt Library's Hispanic-Serving Institutions (HSI) program grant project focuses on creating and administering valid and reliable information literacy assessment tools to CSUN students.
- Significance of Library Instruction on IC Skills
- Preliminary Report and Raw Data
- Publication: Dabbour, Katherine, and James David Ballard. 2011. Information Literacy and US Latino College Students: A Cross-cultural Analysis. New Library World (112, no. 7): 347-364. http://dx.doi.org/10.1108/03074801111150477
Library Collections Assessment Reports
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LibQUAL+(TM) Survey, 2009
- LibQUAL+(TM) is a rigorously tested Web-based survey that helps libraries assess and improve library services, change organizational culture, and market the library. A random sample of students and faculty were sent emails inviting them to participate in the LibQUAL+(TM) Survey, which was available via the Web from mid-March to early April 2009.
- CSUN Summary Data Analysis, June 2010
- 2008 CSU Quality Improvement Program Library Satisfaction Survey
- CSUN Survey of Library Collections, Fall 2006
Library Services Assessment Reports
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LibQUAL+(TM) Survey, 2009
- LibQUAL+(TM) is a rigorously tested Web-based survey that helps libraries assess and improve library services, change organizational culture, and market the library. A random sample of students and faculty were sent emails inviting them to participate in the LibQUAL+(TM) Survey, which was available via the Web from mid-March to early April 2009.
- CSUN Summary Data Analysis, June 2010
- Oviatt Library Valuation Studies
- 2008 CSU Quality Improvement Program Library Satisfaction Survey
- Oviatt Library Services Survey, Spring 2007
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Virtual Reference, 2002-2004
- Virtual reference is an online chat service utilizing push technology that allows librarians and users to chat and co-browse Web sites. Assessment data was presented at various librarian conferences.
- Internet Librarian Annual Conference 2004 presentation by D. Helfer, L. Lampert, and K. Dabbour:
- MLA Annual Conference 2003 Poster session by M. Henry and K. Dabbour:
- CARL Annual Conference 2002 Poster session by M. Henry, L. Lampert and K. Dabbour:
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CSUN Library Web Usability Study, Summer 2003
- This study was conducted with L. Lampert prior to the current web site re-design. Students were given a pretest of information literacy skills and library instruction experience prior to performing prescribed tasks.
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Library User Survey, Spring 2003 : Summary Report
- An open-ended, Web-based email survey was used to gather data about the quality of library collections, electronic resources, services, and facilities.
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2002 Customer Satisfaction Survey Report for Library Services
- This report summarizes results from the 2002 Library Services Survey (LSS) that was administered to students, faculty, and staff at four campuses: Northridge, San Bernardino, San Jose, and San Luis Obispo.
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Email Reference Study, October 2001
- This study was done to determine the number and nature of questions received in the "Ask A Librarian" email account, which is offered as a Web form from which patrons can ask questions. The purpose of this study is to ascertain patterns of patron questions and/or complaints about library collections and services.
Annual Reports to Campus Assessment Coordinator
- Library Annual Assessment Report, 2010-11
- Library Annual Assessment Report (College Level), 2009-10
- Library Annual Assessment Report (Detailed), 2009-10
- Library Annual Assessment Report (College Level), 2008-09
- Library Annual Assessment Report (Detailed), 2008-09
- Assessment of Assessment Report, 2007-08
- Library Assessment Report, 2007-08
- Assessment of Assessment Report, October 2007
- University Library Assessment Report, 2006-2007
- University Library Annual Report of Assessment Activities, 2005-2006
- Program Assessment Progress Report and Needs Assessment, Fall 2005
- Program Assessment Report and Assessment Activities, 2004-2005:
- Oviatt Library Assessment Report, FY 2002-2003
- University Library Assessment Projects, May 2002
- University Library Assessment Report, March 2002
Library Assessment Plan
Using guidelines provided by the CSUN Office of Academic Assessment, the following documents outline the Library's assessment program:


