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Frequently Asked Questions about CSU+

CSU+ Resource Sharing

What is CSU+

CSU+ is an additional service provided by Interlibrary Loan for students, faculty and staff to borrow books or media that is not available in the University Library. This service requests material from any of the other 22 CSU libraries. Because of the pandemic the delivery time of receiving these materials could be around 1-2 weeks.

Who may use CSU+ Services?

Students, Faculty and Staff may use CSU+.

How much does it cost to use CSU+?

There is no charge to request materials through CSU+.

What types of materials can be requested?

Books and media.

How do I request items from another CSU?

To request an item through CSU+ you will need to type the title in OneSearch and choose the “All CSU Libraries” option to search for the item at other CSU libraries. If the title is available at another CSU, “Check availability from other CSU libraries” will appear. Click the link to request. Be sure to log in using your CSUN username and password in order to see the “Request from other CSU libraries: CSU+” option to submit a CSU+ request.

How long does it take?

CSU+ will now take about 1-2 weeks. 

How will I know when my CSU+ item is available and where do I pick up my requested item?

Interlibrary Loan will notify you via email when your CSU+ loan has arrived. Interlibrary Loan materials may be picked up on campus using the Library’s Locker Pickup Service which is available 6:00am – 10:00pm, seven days a week. Your Interlibrary Loan item(s) will be held in the locker for 6 days. If the item(s) are not picked up in time, they will be returned to the lending library and the item will have to be requested again if still needed. If for some reason you are unable to come to campus please enter HOME ADDRESS and then your full mailing address in the Mailing Address and/or Comments field when submitting a CSU+ request. The Library is still closed to the public and ILL returns cannot be accepted in person. Returns are accepted on campus in Library book drop bins available 24/7 or mailed back to Interlibrary Loan at the user’s expense.

How long is the loan period & are CSU+ items renewable?

The CSU+ loan period is 16 weeks from the time of check out. These materials are NOT renewable. If a CSU+ item is still needed after the 16-week loan period, the loan must be returned and you may submit a new request for that same title again.

What if my CSU+ request gets cancelled?

If your CSU+ request is cancelled, your request probably could not be filled by another CSU. If you receive a cancellation notice for your CSU+ request you may submit an Interlibrary Loan request through ILLiad and Interlibrary Loan will attempt to get the item from another institution most likely not from another CSU.