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Frequently Asked Questions about CSU+

CSU+ Resource Sharing

What is CSU+

CSU+ is an additional service provide by Interlibrary Loan for students, faculty and staff to borrow books or media that is not available in the Oviatt Library. This service requests material from any of the other 22 CSU libraries. Because of the pandemic the delivery time of receiving these materials could be around 1-3 weeks.

Who may use CSU+ Services?

Students, Faculty and Staff may use CSU+.

How much does it cost to use CSU+?

There is no charge to request materials through CSU+.

What types of materials can be requested?

Books and media.

How do I request items from another CSU?

To request an item through CSU+ you will need to type the title in OneSearch and choose the “All CSU Libraries” option to search for the item at other CSU libraries. If the title is available at another CSU, “Check availability from other CSU libraries” will appear. Click the link to request. Be sure to log in using your CSUN username and password in order to see the “Request from other CSU libraries: CSU+” option to submit a CSU+ request.

How long does it take?

CSU+ will now take about 1-3 weeks. 

How will I know when my CSU+ item is available and where do I pick up my requested item?

Interlibrary Loan will notify you via email you once your CSU+ item has shipped.
ILL is shipping CSU+ items via U.S mail regular rate to the address that is on file. The patron is responsible for return postage if they decide to ship the return back to Interlibrary Loan. Please make sure that your address is updated in your CSUN Portal account before placing a request as this information is updated based on the information saved in the CSUN Portal. The library is still closed to the public and returns cannot be accepted in person.  Fortunately, there is the option to return ILL loans to any of the library book drop bins on campus. See Returning Library Materials/Book Drops for a map of all library book drop bins.

How long is the loan period & are CSU+ items renewable?

The CSU+ loan period is 60 days from the time of check out. These materials are NOT renewable. If a CSU+ item is still needed after the 60 day loan period, the loan must be returned and you will have the option to request that same title again.

What if my CSU+ request gets cancelled?

If your CSU+ request is cancelled, your request probably could not be filled by another CSU. If you receive a cancellation notice for your CSU+ request you may submit an Interlibrary Loan request through ILLiad and Interlibrary Loan will attempt to get the item from another institution most likely not from another CSU.