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Library Technology Services/Creative Maker Studio Item Renewal Guide

Items Eligible for Renewal:

  • CMS equipment such as cameras, tripods, etc. may be renewed for an additional two weeks ONLY IF there is no hold list for the same item. (See point A below)

  • LTS TI-84 Calculators may be renewed for an additional two weeks ONLY IF there is no hold list. (See point A below)

 

IMPORTANT NOTE: Some patrons may see a "Recalled" error status on their renewal. If you see the Recall Error please call LTS at (818) 677-6304 so we may manually renew your device.

Otherwise, items must be returned on or before the due date to either Library Technology Services or the Creative Maker Studio during service desk operating hours.

  1. Go to OneSearch and click “Sign In” on the top right corner to log in to your library account.
    OneSearch Login Link
  2. Click on the option “Student and employee login” on the pop up menu
    Login popup menu
  3. Log in with your CSUN portal account information. You may need to confirm the log in with DUO multifactor authentication.
    CSUN Portal login
  4. Once you are logged in, choose “My Loans” under your name on the top right drop down menu
    My Loans link in patron menu
  5. Here you will see a list of your Active Loans. To renew, click any item that has the “RENEW” icon. If the item is not renewable, you will see the status “NOT RENEWABLE” (see Reasons for NOT RENEWABLE below)
    Active Loans
  6. If the item was successfully renewed, you will see the status “RENEWED” with the new due date of two weeks from today's date.
    Successful item renewed message
  7. If the item shows as renewable but you receive the error message, “The due date is already set to the renewed due date” or “Not Renewed” when attempting to renew, this means that your renewal date cannot be extended past the current due date.
    Item renewal Item renewal

Reasons for "NOT RENEWABLE"

Hover over the padlock icon to see the reason for the block.

  1. If the two-week loan item you have checked out has a hold list, it cannot be renewed for an additional two-weeks and must be returned by the due date.
    Item on hold list
  2. If the item has a "Recalled" error status please call Library Technology Services at (818) 677-6304 so we may manually renew your device over the phone.

  3. If you have an active library fee over $9.99, hover over the icon to see the amount owed.
    Cannot renew if exceeded limit of $9.99
    In order to renew your item, you must pay off the library fee first before you can renew. To do this, select the “FEES” menu option and click on the “Pay” link to see directions on how to pay off your fee online with a credit/debit card or go to the Storefront directly.
    • Please note that it may take up to 24 hours for the payment to be processed and for any holds to be removed.
    Fees screen with link to Storefront to make payment
  4. If the item shows as “NOT RENEWABLE” because the item is now overdue you will see the potential fee listed above the due date. The fee in red will display above the affected item.

    In order to renew items with a potential fee or please contact LTS at (818) 677-6304 or CMS at (818) 677-2595 or visit us in person during service desk operating hours so we may override the error and renew your item.
    Overdue items with potential fee

If you have any questions or concerns please contact Library Technology Services at (818) 677-6304 or the Creative Maker Studio at (818) 677-2595 or visit us in person during service desk operating hours.